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BRING YOUR IDEA TO LIFE

FAQ

How long does a project take?

Typically, your custom piece will be in your hands 2-3 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design: As long as it takes for you to tell us it's perfect

When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Production: Approximately 2-3 weeks

When do I get to see a design? Do I have to pay first?

Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we cast it.

There's no charge to discuss your design, however you have to put a 50%($300) deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece. If the project is canceled and the design has been completed the $300 is not refundable. In order to start the production of each custom piece with a 50% deposit required.

If any changes are made during the design casting period, there will be a charge for the labour.