FAQs

How long is the shipping process?

Tracking and Insurance

All orders will receive full tracking information via email and/or SMS text. Please allow 2-5 business days for your order to be processed.

Nar Jewellery is not liable for missing or lost packages. However, we are committed to ensuring your satisfaction which is why we insure all shipments. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Hold at location is available at Fedex with your tracking information if you will not be home for delivery on expedited services.

We ship to Canada & US. We are based in Canada. Orders are processed and shipped within 1-2 business days. Weekends is not included.

No. There will be no payment of import tax on the Nar Jewellery website; however, you-as the customer-are the importer of record, and you MUST comply with all rules and regulations of your destination country. Orders shipped outside of the Canada may be subject to import tax, which are levied once a shipment reaches the destination country.

Nar Jewellery is not liable for missing or lost packages. However, we are committed to ensuring your satisfaction which is why we insure all shipments. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Yes, we use solid Gold: 10/14k gold is one of the precious metals that are least reactive to other substances and will not discolour. It is an alloy mixture of pure gold and other metals to increase strength, durability, and colour. All our jewellery are created without any chemical plating. We do it this way to ensure that all our jewellery is shown in its natural form and sustainable to the environment. 

All products are stamped. All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Federal Trade Commission (FTC) and the Jewelry Vigilance Committee.

What is the Nar Jewellery confirmation number?

Immediately after placing your order we will send an email to the address you provide with an order/invoice number. This is a 4-digit number you can use to reference your order. In the event you need to make a return/exchange, or have any questions about your order status, please provide our customer support team with your name and order number.

  What methods of payment are accepted?

The following methods of payment are accepted:

• Sezzle 
• E-Transfer (Canada Only)

  What are the steps for placing Custom Orders?

Nar Jewellery offers customized designs ranging from numbers, letters, symbols, and logos. Any personalized pendant you want, we can craft for you! All custom orders will be Solid Gold material, White Solid Gold, or Sterling Silver upon request. The minimum quote for a custom order requires a deposit fee made through Custom Jewelry Consultation product on the site - which is applied in full toward the cost of the piece if you move forward to build it. Please contact nar120gold@gmail.com if you have further questions.

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.  We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at nar120gold@gmail.com be sure to include your name, order number, and any other important information that will allow us to better serve your request.

Your personalized item takes time to craft and test; please allow 4-6 weeks for delivery of your solid gold order. Discount codes are not valid on solid gold items. Refunds and cancellations for Solid Gold items MUST be submitted within 24 hours of making your purchase. If you have any other questions regarding your Solid Gold purchase, please contact nar120gold@gmail.com